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Author Archives: Tom Northrup

Is There Room for Service in Support? 

Is There Room for Service in Support? By TOM NORTHRUP Have you heard the old IT saying, “Software would work great if it wasn’t for the users”? Having worked in IT support in my earlier years I remember feeling burnt out and thinking the … Read More

Starting a Microsoft Partner Practice

Starting a Microsoft Partner Practice By TOM NORTHRUP Are you interested in the Microsoft Partner ecosystem? Do you build applications, integrate data, implement, or provide support for Microsoft products? Are you having trouble figuring out where to start? If you answered yes, … Read More

A Scrummish Waterfall Framework

A Scrummish Waterfall Framework This document covers basic insight to applying several combinations in agile and waterfall methodologies within DevOps.  By TOM NORTHRUP Continuous attention to technical excellence and good design enhances agility.   Ninth agile principle  Water-Scrum – what? Over years of experience we … Read More

Training Resources for Microsoft Business Applications Consultants

Training Resources for Microsoft Business Applications Consultants By TOM NORTHRUP The world of Dynamics CRM has passed us by as we entered a new era of Microsoft Business Applications. This area has been a focused set of products for Microsoft but had excluded Dynamics products in the past. Being unified under the Microsoft Business Applications … Read More

What is White Label and Do I Need Outsourced or In-house Support?

What is White Label and do I Need Outsourced or In-house Support? By TOM NORTHRUP A growing practice may hit a breaking point if the demand for services outweighs the amount of work a team can deliver. Unfortunately, the hiring process may not be … Read More

Hiring Consultants on a Journey

As a Microsoft Partner Consultant, or MPC, my goal is NOT to take away your employee’s job from them. I am on my journey to be the best version of an MPC, that I can be. When reviewing opportunities for work or positions I need to fill, this is my outlook. This article will show … Read More

The Continuous Release Cycle of Microsoft Business Applications

 As of February 2019, all Dynamics 365 for Customer Engagement (D365CE) online instances should be upgraded to v9.2 (9.1 for Government Cloud), making them align with the new Microsoft Lifecycle Policy. This new policy is committed to provide consistent and … Read More