What is Customer Engagement? Customer Engagement refers to the CRM portion of Dynamics 365, which includes Sales, Customer Service, Field Service, and Project Service Automation. These applications make a world of difference in our business processes and how we work. Microsoft knows the importance of robust, well-maintained applications, and they recently released changes that are taking place in future Dynamics 365 updates. As Administrators, Dynamics 365 users, and IT professionals, we need to use this...