What is Customer Engagement? Customer Engagement refers to the CRM portion of Dynamics 365, which includes Sales, Customer Service, Field Service, and Project Service Automation. These applications make a world of difference in our business processes and how we work. Microsoft knows the importance of robust, well-maintained applications, and they recently released changes that are taking place in future Dynamics 365 updates. As Administrators, Dynamics 365 users, and IT professionals, we need to use this...
HomeAuthorLaura Brewer, Author at Dynamic Consultants Group
Laura is a Partner Content Creator with a unique perspective and eye for creativity. She started with DCG in 2017 and has a total of 2 years of marketing experience. Some of her daily responsibilities include building webpages, producing and editing videos, engaging with other partners on social media, and publishing blogs. She loves using her skills and creativity to build company value while producing attention-grabbing content to share online.
Microsoft Dynamics 365Power AppsPower AutomateMicrosoft Flow vs. Workflows – Which tool is right for me?
Every organization faces constant pressure to do more with less. While technology is often key to operating more effectively and efficiently, we need to ensure we choose the right tools for our business processes. Recently, Microsoft released an exciting extension to Office 365, known as Microsoft Flow. Microsoft Flow is a cloud-based application that automates workflows across your favorite web-based services. This includes Microsoft applications such as Dynamics 365, SharePoint, Office 35r, Teams, OneDrive, etc....
Microsoft events are more than just another conference. Establishing new relationships, expanding our network, gaining real-world knowledge, and diving deep into Microsoft technologies are just a few of the perks at Microsoft events. If you have attended one, you know the value of meeting with partners and like-minded attendees, along with attending informative sessions and workshops! Below we have listed some of the Microsoft community favorites along with our favorite annual events we attend! Microsoft...
LinkedIn Sales NavigatorMicrosoft Dynamics 365From Relationships to Revenue: Why You Should Integrate LinkedIn Sales Navigator with Dynamics 365
Digital transformation is a major focus with Microsoft. Businesses are now rethinking their processes and reorganizing segments because of it. A seamless solution to integrate is Dynamics 365 with LinkedIn Sales Navigator. This integration makes social selling easy with the right sales tools needed to maintain strong customer relationships and find new leads. With everything in one place, we have the flexibility to work in a single platform with access to sales, leads, account data,...
Today, people and businesses in the IT industry want to upgrade and modernize their applications and infrastructure. One thing that drives this is hyperconverged infrastructure (HCI). HCI is a modern service that enables the management of all our integrated resources from a single common toolset. HCI reduces costs, and runs platforms in an infrastructure with better security and better uptime, as well as staying connected to the Cloud. . This is where Microsoft Azure comes...
Artificial IntelligenceBot FrameworkCustomer Success StoriesMicrosoft Dynamics 365HP is Using Artificial Intelligence Capabilities to Boost Customer Satisfaction
HP is one of the largest manufacturers of PCs and printers worldwide. They provide hardware and software to businesses of all sizes and many industries. To give you an idea of their company size; they ship one printer every second and 50+ million PCs every year! While they are selling these products, they are also selling the excellence of support and services averaging around 600 million technical support calls each year. If you have worked...
Best PracticesCloud SecurityData ManagementMicrosoft AzureSafeguard your data with updated Microsoft 365 Business Security Features
Our businesses are as vulnerable to crime as our homes are, and Microsoft knows that having a secure business is one of the highest priorities in our world today. When we work with Microsoft products, we know that we are working with some of the most secure products in the market! From Office 365 to the entirety of Dynamics 365, we can ensure that these products have the best security for our business, customers, and...
Welcome back readers to ‘Meet DCG’! This is our NINTH installment of the series. We hope you are continuing to enjoy getting to know those that play a big role in DCG behind the scenes. Alex is one of our consultants here and his sarcasm is top of the line. Alex enjoys playing video games, recreational sports, and reading. A fun fact about him is he is a part of the 10% of the world that is left-handed. Did we intrigue you...
Dynamics 365 Business CentralProduct ComparisonDynamics 365 vs. SAP Business One. Who are you Rooting for?
Dynamics 365 and SAP Business One are two of the biggest players in the ERP market today. With the everchanging technology around us, businesses with a focus on growth should be utilizing the best ERP system for their business. After working with both Dynamics 365 and SAP Business One for an extended period, I have experienced the extensive attributes of each solution. When choosing the right ERP, our focus is factoring on the company’s project priorities, constraints, and costs. Between...
There may be situations where you want to have more control over the functionality behind a business process flow in Dynamics 365. Business process flows (BPF) make it possible to control the system behind the evolution of a record. A few examples of business flows include those found on a Lead, Opportunity, or Quote within Dynamics 365. The out-of-box BPF in Dynamics 365 usually serve as a great starting point or framework for driving progress....
