HomeCategoryCustomer Service Archives - Dynamic Consultants Group - Blog

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At Dynamic Consultants Group, we are focused on innovative solutions. From custom Power Apps such as the 360 Customer View to our integration with Samsara for fleet management software, we’re always looking for ways to push the ball forward. Today we are focusing on the DCG Power Model, a new tool that we’re deploying as a key part of our design and consulting processes. If you’ve ever been on a software development project, you know that...

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Goodbyes are hard, especially when it is something or someone we love. It is hard on the one saying it, and it is hard on the once receiving the goodbye. Sitting in my kitchen having my morning coffee and reading the news, I came across a piece that was of interest. British Airways announced that they were retiring effective at once their entire fleet of Boeing 747s. I love traveling, and aviation is a passion...

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Customers come first. That is the mentality that businesses strive to adopt, especially when providing a service. However, have you ever stopped to think about what the long-term effects are when you start putting them first? Improving customer success leads to improving your value as a company. I am going to list the three areas to focus on as a Microsoft partner if you are interested in raising your valuation through customer strategy. 1. Customer Growth with recurring revenue If you can grow...

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Microsoft recently reported that “The Future of B-to-B Customer Experience Report” by Walking Information Inc. predicted that the customer experience will outpace price and product as a key brand differentiator in 2020. Every organization needs to ensure that they are optimizing the customer experience across the entire customer journey. That’s where Microsoft Forms Pro comes in. The solution focuses on customer feedback and seamlessly integrates with your data platform. This makes it extremely easy to capture customer responses, sentiment, and suggestions and then...

One of the most important things in maintaining a good business is having good customer service management. After all, customers are the fuel that keeps your organization up and running, and you want to maintain customer satisfaction throughout every business process. This is where Dynamics 365 comes in to play to help your organization. The Service Module in Dynamics 365 allows you to manage and track customer service activity in your organization. With Dynamics 365...

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One of the most important things in maintaining a good business is having good customer service management. After all, customers are the fuel that keeps your organization up and running. Just as low-quality fuel can damage an engine, unsatisfied customers may very likely bring down the sales and business of your company. “A happy customer might tell a friend, but an unhappy one will tell the world” This is where Dynamics 365 comes in to...

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Do you want to increase the efficiency of your customer service? Today’s customers are highly demanding and want to be kept informed via multiple channels. They expect instant insight into the status of their complaint or query: online through a self-service portal, over the phone through your call center or on a mobile app. The overall experience and information provided have to be consistent across all channels and exceed customer expectations. Offering this cross-channel service will...

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If there was a single recipe for success in today’s business environment, great customer experience might just be it. Customer experience is made up of every interaction that a customer has with your organization, and how he or she perceives those interactions. Whether an individual is reading an email from your company, visiting your website, engaging with your brand on social media, speaking to an employee personally, or actually using your product or service, every touchpoint...

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