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Enormous changes are coming to Dynamics 365 Customer Insights, Microsoft’s enterprise-level customer data platform, in just a couple of weeks. 2021 release wave 2 brings a treasure trove of new customer engagement features, including multi-channel analytics, advanced customer journey analytics and integrations with other Microsoft services. Microsoft will roll out these capabilities for public preview from October 1, with general availability to follow, so now’s a good time to check out what’s in store.  Learn more about 2021 Wave 2 Release:...


The enormous rush to measure sales and customer satisfaction has cultivated a suite of new tools and technologies for data-driven businesses like yours. But nothing quite hit the spot like Microsoft Dynamics 365 Customer Engagement, which packages four tracking apps into a single hub for unprecedented sales insights. Microsoft Dynamics 365 Customer Engagement (CE) is so much more than another analytics platform for sales. For most users, it’s a necessity. Without it, companies can’t track sales and customer satisfaction...


No other CRM system on the planet has the scope, scalability, and speed of Microsoft Dynamics 365 Customer Engagement CE. But, like any software, you’ll want to make changes or ‘tinker’ with the system for better performance, productivity, and profitability. Using Customer Engagement CE straight out the box is great, but implementing the platform in a way that suits your team optimizes customer engagement even further. As a result, you benefit from: Better customer segmentation Improved customer...


As a business owner or software consultant, you need to think long-term when adding a new customer relationship management (CRM) system to your tech stack. Is the CRM worth the investment? How much return will you generate? If the answers to the questions are “no” and “not much,” integration isn’t worth the money or hassle. That’s because incorporating a new CRM like Microsoft Dynamics Customer Engagement (CE) into your organization, then migrating over all of your data,...


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