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Microsoft Dynamics 365 for Customer Service

by Josh Santiago
3 minutes read

Do you want to increase the efficiency of your customer service? Today’s customers are highly demanding and want to be kept informed via multiple channels. They expect instant insight into the status of their complaint or query: online through a self-service portal, over the phone through your call center or on a mobile app.

The overall experience and information provided have to be consistent across all channels and exceed customer expectations. Offering this cross-channel service will give you a better idea of your customers’ needs and allow you to turn your customers into brand ambassadors.

Customer service excellence has always been and will always be one of the critical competitive advantages for any business.

Consistent customer experience across all channels

The Microsoft Dynamics 365 for Customer Service app, allows you to provide your service staff with a platform that gives them any time access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history, purchasing behavior, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, but it also enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs.

Relevant and proactive

The cloud-based Customer Service solution will help you improve the customer experience by using built-in intelligence and predefined service processes across multiple channels (omnichannel). Interactive dashboards and data visualizations provide your employees with instant insight into customer behavior, allowing them to proactively tap into trends and identify sales opportunities at an early stage.

Self-service portals

The use of this platform will make your internal organization more efficient and offer opportunities to provide external parties such as customers and suppliers with access to self-service portals.

Through these portals, they can quickly and easily obtain information from a knowledge base such as a FAQ list, get in touch with other customers and/or users in the community, or communicate with your company directly.

The Microsoft Dynamics 365 for Customer Service app empowers you to permanently exceed your customers’ expectations by using predictable data, allowing you to build stronger customer relationships and offer excellent service.

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