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It’s no surprise that the Microsoft Dynamics 365 Release Wave 2 Plan enhances artificial intelligence capabilities across all platforms to assist organizations with the acceleration of their business in several ways. Not only is AI being integrated into all applications, but mixed reality is improving employee productivity as well. Microsoft also mentioned that this plan will focus on availability in more regions, meaningful conversations, and enhanced privacy. The key investment areas that Microsoft has been...

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For those of you who have experience with the Field Service module in Dynamics 365, it’s possible you’ve heard of or are even using Resco Mobile for Field Service management on the go. This blog’s purpose is to highlight the key components of Resco Mobile CRM for D365 Field Service and the functionality behind them. The Resco application is capable of exposing all entities inside your Dynamics environment and the functionality behind it that is...

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For most Field Service professionals, staying connected is essential to managing customer requests. The Internet of Things (IoT) drives an evolution of modern communication. IoT, in simple terms, is a huge network of connected things that collect and exchange data. Fortunately, there are several devices available in today’s connected world to manage operations and stay connected to customers. We’re not just talking about that smartphone in your pocket; we also mean the building where you...

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Dynamics 365 is a one-stop solution for all your enterprise needs; it reveals new opportunities across your organization and transforms how you do business. The host of intelligent applications help you manage and run your business with detailed precision, while enhancing customer service and engagement — from applications for sales, customer service, operations, field service, project service automation, marketing, financials, and customer insights — Dynamics 365 is the perfect tool for end-to-end management of your...

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