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Dynamics 365 Customer Service is a platform that allows companies to personalize their relationships with clients, empower their teams to improve productivity and retrieve even more data than before. It is a powerful Microsoft product, to say the least. Due to a large number of capabilities, it is common that users miss out on certain features that they should be utilizing. Here are five features all Dynamics 365 Customer Service users should be aware of....

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It’s no surprise that the Microsoft Dynamics 365 Release Wave 2 Plan enhances artificial intelligence capabilities across all platforms to assist organizations with the acceleration of their business in several ways. Not only is AI being integrated into all applications, but mixed reality is improving employee productivity as well. Microsoft also mentioned that this plan will focus on availability in more regions, meaningful conversations, and enhanced privacy. The key investment areas that Microsoft has been...

One of the most important things in maintaining a good business is having good customer service management. After all, customers are the fuel that keeps your organization up and running, and you want to maintain customer satisfaction throughout every business process. This is where Dynamics 365 comes in to play to help your organization. The Service Module in Dynamics 365 allows you to manage and track customer service activity in your organization. With Dynamics 365...

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One of the most important things in maintaining a good business is having good customer service management. After all, customers are the fuel that keeps your organization up and running. Just as low-quality fuel can damage an engine, unsatisfied customers may very likely bring down the sales and business of your company. “A happy customer might tell a friend, but an unhappy one will tell the world” This is where Dynamics 365 comes in to...

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Do you want to increase the efficiency of your customer service? Today’s customers are highly demanding and want to be kept informed via multiple channels. They expect instant insight into the status of their complaint or query: online through a self-service portal, over the phone through your call center or on a mobile app. The overall experience and information provided have to be consistent across all channels and exceed customer expectations. Offering this cross-channel service will...

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If there was a single recipe for success in today’s business environment, great customer experience might just be it. Customer experience is made up of every interaction that a customer has with your organization, and how he or she perceives those interactions. Whether an individual is reading an email from your company, visiting your website, engaging with your brand on social media, speaking to an employee personally, or actually using your product or service, every touchpoint...

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