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It’s no surprise that the Microsoft Dynamics 365 Release Wave 2 Plan enhances artificial intelligence capabilities across all platforms to assist organizations with the acceleration of their business in several ways. Not only is AI being integrated into all applications, but mixed reality is improving employee productivity as well. Microsoft also mentioned that this plan will focus on availability in more regions, meaningful conversations, and enhanced privacy. The key investment areas that Microsoft has been...


The Professional Services Organization (PSO) landscape is changing — employees are harder to recruit and retain, a globalized marketplace increases competition for clients, clients want more for less, and management is often focusing on short-term firefighting instead of a long-term strategy. As Thomas J. DeLong (Senior Fellow at Harvard Business School) puts it, “In the past, the work of PSOs was a gentleman’s game — and now it’s a blood sport.” In this article, we will discuss seven ways...


What is Project Service Automation? Microsoft Dynamics 365 Project Service Automation (PSA) delivers a cloud-based project management application that keeps each step of the project moving forward, and each employee in the working productively. PSA enables project-based organizations to deliver customer engagements’ on-time and within budget through an end-to-end solution for sales, planning, resourcing, delivery, and billing. End to end project management capabilities of PSA include:  Opportunities Quotes Project Contract Time and Expense Recording Project Tracking...


Dynamics 365 for Project Service Automation capabilities provide an end-to-end solution, including the project contract, available resources, budget and costs, project management, and deadlines. Project Service helps sales and delivery teams engage customers and ensure on-time and on-budget delivery with Opportunity Management, Project Planning, Resource Management, Team Collaboration, Time and Expenses, Customer Billing Service, and Analytics. Manage Projects with Confidence Earn Customer Trust Ensure project deliveries reflect the terms of the contract, approved work, and expenses....


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