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As a business owner, leadership team member, or IT director at a telecommunications provider, you’re always looking for ways to grow and serve your customers more effectively. Excel spreadsheets or old, expensive-to-maintain server-based systems just won’t cut it anymore. The need for a modern solution has been identified. What’s next? There are a host of software platforms and partners available to choose from. What makes Dynamic Consultants Group stand out is its history of working...

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Last year, Microsoft launched PowerApps Portals as a replacement for Dynamics 365 Customer Engagement. This offering is an extension of the PowerApps platform that also includes Canvas and model-driven apps. These Canvas apps, such as the Microsoft Meeting Capture app and the embeddable 360 Customer View, developed by DCG Labs, are designed to be inward-facing. By that, we mean that these applications are for users within your organization. Each user must have a Power Apps...

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Microsoft estimates that over 500 million software applications will be developed over the next five years. The only problem is that there are not enough developers to support that estimate. According to Microsoft, only about 50 million applications are possible in five users, based on current and expected development capacity. Where will the other 450 million come from? The answer to that is Microsoft’s Power Apps platform. PowerApps is a low-code/no-code solution that enables drag-and-drop...

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Deprecations happen very frequently within the technology industry and especially within Microsoft platforms because they are always improving the features. If you are unsure of this term, deprecated means the intention to remove the feature or capability from a future, major release. The feature or capability will continue to work and is supported until it is removed. A deprecation notification can span a few years, but after the removal the feature will no longer work....

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If you’ve been around the block a few times, you know that a new year means new updates for Microsoft platforms! The Dynamics 365 and Power Platform release wave 1 typically occurs in April, and then wave 2 will follow in October. You can expect to already know some of the bigger changes that are announced in the releases by attending Microsoft partner events and conferences, but many will catch you by surprise. The most recent release in October 2019 had over 400 new feature updates...

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During Microsoft Ignite 2019, key changes were announced. One of the biggest revelations was that Microsoft Flow had been renamed to Power Automate. Microsoft explained that the reasoning behind this update is because they want the software’s title to better align with the overall Power Platform. Aside from the unexpected name change, several major updates for the Power Platform were announced as well, unlocking new possibilities for users. Here are the five features we find blog–worthy:   1. Robotic Process Automation (RPA)  Hands...

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Last week, the exciting Dynamics 365 updates that are coming this Fall were discussed here. While the noted key investment areas were impressive, the Power Platform Release Wave 2 Plan may be hard to beat. Most users understand that the Power Platform is comprised of Power BI, PowerApps, and Microsoft Flow. As organizations explore the many features within this application, they will most likely conclude that their business can be digitally transformed with the help...

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As of February 2019, all Dynamics 365 for Customer Engagement (D365CE) online instances should be upgraded to v9.2 (9.1 for Government Cloud), making them align with the new Microsoft Lifecycle Policy. This new policy is committed to provide consistent and predictable guidelines for the availability of support throughout the life of a product. Here, I will breakdown how to manage your organization’s own lifecycle now that Microsoft is forcing updates to standardize and stabilize their...

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As some of you may already know, Dynamics 365 Portals are websites that can be customized in order to offer a personalized experience to your customers, partners, or employees. Portals integrate directly with Dynamics 365 for Customer Engagement and can surface data from the system in a public-facing way. In this learning blog I will show you how to stand up a basic public facing Membership Application which leverages Dynamics 365 Portals as its back-end....

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We live in a world full of technology with users who expect an “app for that.” These apps should be bug-free and help make our lives more productive. For example, imagine if end users could create automated workflows between their favorite apps and services to get notifications, synchronize files and collect data. We can now do that, and more with logical workflow engines like IFTTT (If this, then that) and Microsoft Flow.     Microsoft Flow is...

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