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Dynamics 365 Customer Service is a platform that allows companies to personalize their relationships with clients, empower their teams to improve productivity and retrieve even more data than before. It is a powerful Microsoft product, to say the least. Due to a large number of capabilities, it is common that users miss out on certain features that they should be utilizing. Here are five features all Dynamics 365 Customer Service users should be aware of....

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What differentiates your business and puts you ahead of your competition? Is it your customer service, product quality or business relationships? No matter what puts you ahead, the changing business world forces business owners to always be on the lookout for ways to continue improving. One way to boost your competitive advantage is through implementing a Customer Relationship Management software (such as Dynamics 365) that provides your organization with connected operations, flexible deployment, streamlined processes,...

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Deploying Microsoft Dynamics 365 can be intimidating, especially for smaller teams. The platform has seemingly endless configuration possibilities, so knowing where to start may be difficult. At DCG, there are a set of common configurations we frequently apply to new deployments. A common theme in these configurations is familiarity. Changing D365 to match your business’s terminology and style can go a long way to easing new users into the system. Here are three simple configurations...

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There was a time when Customer Relationship Management, or CRM, was the exclusive domain of the sales team. Salespeople were the liaison between the customer and the business. Those days have come to an end — to meet customers’ expectations today requires input from across the company. Today’s customer expects to have a deeper relationship with your small and medium business (SMB). They are more educated about your products when they engage and want to...

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