Dynamics 365

Microsoft Dynamics 365

Dynamics 365 is the only cloud-based solution that offers all that you need for CRM and ERP, in one place. It was built by Microsoft for maximum flexibility and extensibility. It basically unifies these capabilities into applications that work seamlessly together across Sales, Operations, Marketing, Customer Service, Project Service, and Field Service.

One of the greatest strengths of Microsoft Dynamics 365 is that when it comes to development, they employ common, universal web standards such as Java, .Net and HTML. This means that businesses have the advantage of developing their own customizations based on their individual needs without having to rely on a single or specific type of programming language. If they don’t have the capabilities in-house to handle these customizations, there is an extensive network of trusted, experienced partners at Dynamic Consultants Group that can effectively handle your needs, fully customized to your business.

 

Sales

Customer Service

Feild Service

Talent

Finance & Operations

Retail

Project Service Automation

 

Marketing

 

Customer Insights

 

Microsoft CRM is now Dynamics 365

Work seamlessly with other Dynamics 365 Apps including marketing, customer service, operations, & financials

Cloud or on premis platform

Mobile & tablet apps

Reporting & Buisiness Intelligince

Sales management

Social media management

Outlook & Office 365 integration

Customization for your business

Sales

Sell more, faster with Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.

By using lead tracking, opportunity management, sales process flows, account & contract management, activity management, project quotes, outlook integration, embedded collaboration, mobile access, and more; Microsoft Dynamics 365 Sales solution provides best-in-class capabilities to help optimize and improve your business.

Marketing

Microsoft Dynamics CRM is a powerful tool for creating and distributing marketing communications to your customers and prospective customers. It functions as a closed loop marketing system, which allows you to collect and analyze the results of your marketing communications so you can further refine your messaging. Microsoft Dynamics CRM also allows you to automate much of the marketing process so that you can concentrate on targeting the right people and crafting the right message.

Customer Service

The Microsoft Dynamics 365 for Customer Service app, allows you to provide your service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history, purchasing behavior, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, it enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs.

Dynamics 365 is designed so you can be efficient both in the office and on the road — even if you are not connected to a network. Data can be filtered so that you receive only the information you need, at the time you need it, such as sales figures or client information.

Project Management

Project Management CRM is a powerful CRM add-on that delivers comprehensive project management capabilities to Microsoft Dynamics CRM. Combine CRM and project management to easily define and manage projects for greater team visibility, associate project tasks for real-time, distributed project collaboration; and maintain scope control with pre-defined milestones so you can measure actual vs. estimated costs to keep your project on schedule and under budget.

Field Service

Dynamics 365 for Field Service is the perfect tool to manage all your field service operations. It helps you efficiently manage a large mobile workforce, and deliver products and services directly to customer locations. It has a plethora of built-in intelligent, predictive, and intuitive capabilities, designed to improve both customer fulfillment and field agent productivity, enabling you to deliver exceptional customer service on all of your calls.