Today’s connected customers interact with brands across a wide variety of touch-points throughout their shopping journey. Consumers use social media to read reviews, use smartphones to do more research on the go, and more than ever they expect all of this information to be personalized and readily available through a seamless experience. Microsoft Dynamics 365 Retail gives retailers the tools they need to better manage their changing demands and deliver amazing experiences to their customers.
Our merchandising management solution helps retailers make sure that the right products are available at the right stores at the right time. We are connecting the shopping experience with tools that deliver greater continuity as consumers move between devices, shopping online or in-store including support for cross-channel scenarios like buying online and in-store pickup. We are giving retail employees greater access to product and customer information through mobile sales tools that empower them to step onto the sales floor to help customers and to deliver even better service.
Through the power of the cloud, Dynamics 365 makes machine learning and analytic advances easy and accessible. With Cortona Intelligence Suite and Microsoft Power BI, we are helping retailers make smarter decisions and deliver better and more personalized experiences. We are living in an amazing time when change is happening with remarkable speed. At Dynamic Consultants Group, we are excited to empower retailers with tools they need to improve the speed of doing business, so they can deliver even more amazing experiences for their customers.
Make the shopping experience fun, engaging and informative Provide the right information, where and when it’s needed Deliver rich and engaging in-store interactions with customers.
Bridge the gap between in-store and digital experiences Offer tailored promotions based on customer buying patterns and preferences Provide a consistent experience across shopping channels.
Turn game-changing technologies into a brand advantage Preserve your advantage over new digital competitors.
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers.
Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools.
Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.
Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility.
Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.
Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.
Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.
Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.
Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.
Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights.
Complete key store closing activities faster using automated and streamlined workflows.
Manage stock counts to enable the right level of inventory at the right locations.
Drive actions to support multi-company, multi-brand, and multi-channel global operations.
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.
Enhance the customer experience by using the Internet of Things (IoT) retail solutions to connect your business—from storefronts and hospitality establishments to smart products and more.
Devices like beacons, video cameras, and smart shelves provide valuable data that informs businesses on how their customers behave and how to best engage with them.
IoT data empowers organizations to assess the effectiveness of store layouts and product presentations, and more intelligently forecast inventory demand.
Digital kiosks, mobile apps, and rich customer data enable retailers to anticipate customer desires and effectively execute personalized campaigns as well as cross-sell and up-sell motions.
Decision makers can use real-time insights throughout the store to ensure a positive customer service, more effectively allocate staff, and improve operational efficiency.