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Compare Response Times and
Engineer-Engagement Speed Instantly.
It was built for volume, entitlements, and routing logic. IT teams don’t need the mythical “unlimited support.” When a system buckles, immediate engineering engagement becomes the need of the hour. Infrastructure, operations, and cloud teams feel the friction first:
Critical issues get held up in front-line triage before reaching the right engineer.
Microsoft support escalation depends on region, intake volume, and severity evaluations.
Azure and hybrid issues bounce between teams with no clear owner.
Insufficient root-cause analysis leads to the same issue recurring.
It was built for volume, entitlements, and routing logic. IT teams don’t need the mythical “unlimited support.” When a system buckles, immediate engineering engagement becomes the need of the hour. Infrastructure, operations, and cloud teams feel the friction first:
Have a ticket that took too long, moved across multiple support stages, or never got a satisfying root cause under Microsoft Unified Support?
You start with the engineer who understands your workload and architecture.
Azure incidents are different: identity, network, compute, storage, PaaS, and monitoring all interact with each other. Intake delays slow everything down.
DCG is precisely what our company needs for IT support. Having one POC has been extremely helpful, so we don’t have to explain issues to someone else hopping on being added to the team to solve a problem. [Our DCG support team member] has been vital to this process and works well with our staff. [They] are available and do a wonderful job explaining issues to me and finding resolutions. Cornerstone is very pleased with DCG and how it has gone so far.
Share a bit about your environment and current Unified setup.
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