Get Faster Support and Cut Your Costs in Half
Microsoft Unified/Premier Support Alternative
Frustrated with slow, inconsistent, Unified Support that doesn’t align with your needs? Discover the DCG alternative, offering a 10x faster issue resolution, flexible support hours, and guaranteed SLAs to minimize costs and business disruptions.
Tom Maloney
Director Infrastructure & Operations,
Family Health International
Unlock Seamless Support with DCG
There’s nothing worse than facing technology issues, only to be met with slow response times, frequent engineer hand-offs, and added costs. We’ve heard all these frustrations before and designed our Microsoft Unified Support Alternative Services to solve them. Our customized, cost-effective support ensures rapid response times, proactive guidance, and a flexible approach that aligns with your unique business needs. Say goodbye to the inefficiencies of traditional support and experience a service that keeps your business running smoothly and efficiently.
Key services we provide to ensure top-tier support for your business needs:
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Time to Engineer (TTE) SLA
Microsoft and other third-party partners may provide SLAs with quick response times, often through autoresponders or basic support. At DCG, our ‘Time to Engineer’ SLA goes further, ensuring a direct connection to a senior-level engineer who can promptly resolve your issue. Skip the generic support and experience our ‘First Problem Resolution’ approach, which sets our Microsoft Support services apart.
Cut Your Unified Support Costs Up to 60%
Cut your yearly support budget by up to 60% by switching to DCG’s support option. You are guaranteed to only pay for the support you need – when you need it.
10x Faster Response Time vs. Microsoft
Avoid costly downtime and rest assured DCG will answer your call 10x faster than Microsoft, whether it’s during off-hours, weekends, or holidays.
One Consistent Point-of-Contact
Experiencing a technology issue can be frustrating, especially when you find yourself repeating the same problem to multiple engineers during escalations. At DCG, we eliminate this hassle by providing a single, consistent point-of-contact throughout your support journey. You no longer need to recount your issues multiple times. Instead, you can focus on what matters most – serving your customers.
White Glove Experience
Our approach integrates a white glove experience with expert coordination. When you work with a DCG support engineer, you’re not just getting troubleshooting help; you’re accessing the collective expertise of our entire consulting team. Your designated support engineer acts as your advocate, coordinating with necessary specialists to ensure a thorough understanding of your issue. This collaborative effort not only speeds up the resolution process but also tailors it to benefit your entire business operation. Whether it’s managing implementations, fixing bugs, or providing proactive assessments, you have one point of contact managing it all, ensuring a seamless support experience
“DCG is precisely what our company needs for IT support. Having one POC has been extremely helpful, so we do not have to explain issues to someone else hopping on to solve a problem. [They] have been vital to this process and works well with our staff. [Our DCG support team member] is available and does a wonderful job explaining issues to me and finding resolutions. Cornerstone is very pleased with DCG and how it has gone so far. I will continue to communicate any feedback I think would be helpful as our relationship continues.”
David Cravens
Operational Specialist,
Cornerstone Commissioning Inc.
Dedicated Relationship Management
DCG is committed to superior relationship management and governance, distinguishing our services within the industry. Every client engagement benefits from a dedicated Account Manager, your consistent point-of-contact who understands the nuances of your business and champions your needs. Through regular communication, performance reviews, and proactive feedback collection, our Account Managers ensure that our services not only meet but exceed your expectations. This ongoing refinement and alignment with your evolving needs signify our commitment to not just resolving issues but enhancing your operational success.
Flexible Contract Hours
In addition to providing fast response times and quality engineers, we offer greater flexibility when compared to Unified Support. We recognize that each business has its own set of challenges and requirements. Unlike many support providers that offer rigid, one-size-fits-all packages, we make it simple to test the waters before joining a long-term contract by providing a customizable support agreement that we call “right-sizing”. This flexibility allows clients to select the level and type of support that best fits their operational needs and budget. Whether you require 24/7 reactive support, proactive monitoring, or specialized assistance for complex projects, we work with you to right-size your contract so you don’t pay for hours you will never use.
Cut your yearly support budget by up to 60% by switching to DCG’s support option. You are guaranteed to only pay for the support you need – when you need it.
Senior-Level Resource Expertise
DCG is much more than a support group. We are a certified Microsoft Solutions Provider (MSP) and Cloud Solution Provider (CSP) with consultants and engineers working on projects worldwide across the entire Microsoft commercial suite. As a Microsoft-focused consultancy and implementation provider, with four specialized practice areas, we have some of the most experienced and up-to-date solutions teams in the industry. These solutions teams work closely with our support teams, providing training, augmentation, and assistance. This collaboration not only shortens the time to resolve client issues, but also reduces the need for Microsoft Escalation.
We have a less than 10% Microsoft Escalation Rate.
This comprehensive approach ensures that our support clients benefit from the most advanced resources, equipped with the latest knowledge and updates essential for solving complex challenges.
We Provide Assistance Across the Entire Microsoft Stack
- Dynamics 365 Sales
- Dynamics 365 Marketing
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Human Resources
- Dynamics 365 Business Central
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management
- Dynamics 365 Project Operations
- Dynamics 365 Commerce
- Power Platform
- Power Apps Portals
- Power Pages
- Power Automate
- Power BI
- Power Apps
- Microsoft Azure Cloud
- Azure AD
- Defender
- Entra
- Sentinel / SIEM
- Windows HELLO for Business
- Microsoft 365
- InTune / MEM
- Microsoft 365 Exchange
- SharePoint
- Teams
- OneDrive
With DCG, you gain access to senior-level expertise and a commitment to excellence that ensures your support experience is unparalleled in the industry. Trust us to not only address your immediate issues but also to empower your business with the latest in Microsoft solutions.
Global 24/7 Support
Time is critical when your systems are down. Whether it’s weekends, holidays, or after hours, we take pride in delivering a response time 10x faster than Microsoft with our “follow the sun” support model. This means when the sun sets in the Western Hemisphere, there is a team ready to take over in the Eastern Hemisphere. When you have critical issues during off-hours, weekends, and holidays, you can rest assured we’ll be there to answer the call.
Proactive Maintenance: Maintaining System Health Before Issues Arise
Are you tired of paying for proactive support that doesn’t align with your business needs, leaving you with unused hours and unnecessary expenses? With constantly changing costs and a confusing catalog of services that often don’t apply to your specific requirements, it’s easy to feel frustrated. With DCG, we offer more than just Microsoft’s catalog—we’ve listened to our clients and developed proactive maintenance services that businesses actually need.
We don’t just react to problems; we anticipate them. Our proactive approach ensures that potential issues are identified and resolved before they can impact your operations. By maintaining system health and preventing emergencies, we save your company valuable time and resources.
Here are a few popular proactive services our clients benefit from:
Licensing Assessment
Microsoft licensing can be complex and unnecessarily expensive. Our experts will assess your business and technology needs to ensure you’re not overpaying for licenses you don’t need.
Training & Upskilling
We provide comprehensive corporate training to ensure your team fully understands and effectively uses your technology solutions, maximizing your investment.
Keeping Up with Microsoft
Microsoft’s frequent updates can disrupt your business if you’re not prepared. We ensure that your systems are ready for any changes, so your operations continue smoothly.
Are you settling for less with Microsoft Unified Support?
With DCG you can significantly enhance your support experience with faster response times and considerable cost savings – at the same time. Too good to be true? Schedule a call to see for yourself how DCG’s Unified Support Alternative can improve your business operations.