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South Carolina Statewide Contract

Now Awarded & Available

Approved Microsoft support for South Carolina’s public sector.

A procurement-ready alternative to Microsoft Unified Support - available to state and local entities through an awarded statewide contract.

  • No RFP required
  • Usage-based pricing
  • SLA-backed accountability
See how the model works

Statewide Contract

Active

Contract Number

5400029255

Effective

June 24, 2026

Awarded To

Dynamic Consultants Group

You Already Have Access

Public-sector access, without the procurement wait.

State agencies, counties, municipalities, school districts, and higher-education institutions across South Carolina can procure Microsoft support directly through this awarded statewide contract — removing traditional barriers and enabling a modern, engineering-led support model.

  • Pre-approved vendor access

    DCG is already an awarded vendor — no vendor qualification step to clear.

  • No sourcing cycle required

    Skip the RFP. Engage under the existing statewide contract terms.

  • Faster engagement & onboarding

    Move from decision to active support in a fraction of the usual timeline.

A Different Model

Support that behaves like a service — not a license line item.

Most organizations tie support to licensing spend, with limited visibility and slow escalation. This contract takes a different approach.

  • The Legacy Model

    Microsoft Unified Support

    • Support costs tied to Microsoft licensing spend
    • Limited visibility into usage and outcomes
    • Slow escalation, inconsistent resolution timelines
    • Forced consumption regardless of need

  • This Contract

    The DCG Support Model

    • Cost aligned to support usage, not licensing
    • Transparent reporting on consumption & outcomes
    • Direct engineering access & faster resolution
    • Flexible engagement that adapts to your environment

What You Get

Five commitments, one contract structure.

  • Predictable Cost Structure

    • Hour-based support model
    • Fixed rates for the contract term
    • Budget visibility and control

  • Flexible Support Model

    • Adjust support levels as needed
    • Rollover of unused hours (up to 20%)
    • No forced consumption model

  • Comprehensive Coverage

    • Reactive issue resolution
    • Proactive maintenance & optimization
    • Advisory & knowledge transfer
    • Microsoft escalation management

  • Accountability & Transparency

    • SLA-backed service commitments
    • Service credits for qualifying SLA gaps
    • Full visibility into usage & outcomes

  • Direct Engineering Access

    • Faster path from issue to resolution
    • Reduced escalation delays
    • Consistent engagement across incidents

  • All under Contract 5400029255

    One structure covering reactive, proactive, advisory, and escalation support — no add-on contracts to manage.

Who This Applies To

Available to public entities statewide.

SOUTH CAROLINA · STATEWIDE

  • State Agencies

    Executive, administrative, and departmental bodies.

  • Counties & Municipalities

    Local government IT and operations teams.

  • K–12 School Districts

    District technology and administration offices.

  • Colleges & Universities

    Higher-education institutions and systems.

How It Works

Four steps from evaluation to active support.

  1. Step

    1

    Assess

    Review your current support model and actual usage.

  2. Step

    2

    Align

    Map to a right-sized support-hour structure.

  3. Step

    3

    Issue PO

    Issue a purchase order under Contract 5400029255.

  4. Step

    4

    Onboard

    Begin onboarding and active support delivery.

When To Use It

Agencies explore this model when they want to…

  • Improve cost predictability for support services
  • Reduce reliance on escalated support paths
  • Gain better visibility into support usage
  • Simplify procurement and vendor engagement

Start Here

Start with a Support Model Review.

Before making any changes, most organizations begin with a simple review of their current environment — no obligation.

Your review covers

Support spend vs. actual usage

Where today’s budget is going — and what you actually consume.

Response vs. resolution performance

The gap between a ticket acknowledged and a problem solved.

Support model alignment

How well your current structure fits operational needs.

No Obligation

Evaluate your current support model.

See how your current Microsoft support structure compares to what
is now available through the South Carolina statewide contract.

Request Your Support Model Review