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Round-the-clock Coverage
Identity, infrastructure, security, communications, finance, and administrative systems continue running after the classes end.
Critical support remains available 24/7/365.
Microsoft Enterprise Support for Education
Support That Helps Institutions Serve Students without Technology Getting in the Way
Empowering IT, infrastructure, and operations teams at educational institutions with direct access to senior Microsoft engineers, 24/7 critical support, accountable escalation, and transparent pricing.
Schedule Your ConsultationBuilt for Lean Teams and Complex Microsoft Environments
IT, infrastructure, and operations teams across K-12 and higher education must support more technology, more users, and more critical services, often without the staffing depth or budget flexibility of a large commercial enterprise. When something goes wrong, your IT team shouldn't waste time navigating support layers.
DCG's support model reflects that reality: support aligned to your environment, expected usage, and operational priorities, with transparent pricing that doesn't automatically increase as your Microsoft footprint grows.
Get clearer visibility into what you pay for and how you use that support and entitlements.
Start with DCG’s 50-Hour Microsoft Support Trial
Don't judge a support partner by a sales presentation. Put DCG to work on the support issues already on your team’s plate with a 50-hour support trial.
This low-risk, low-cost engagement helps you to evaluate the support experience in your own Microsoft environment. We will help you understand what an alternative could look like, without assuming that switching is automatically the right answer.
Start Your 50-Hour Support TrialHow DCG’s Microsoft Enterprise Support Works
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Direct-to-Engineer Access
Work directly with experienced Microsoft senior engineers instead of beginning every complex issue in a scripted triage queue.
Your team spends less time transferring context and more time working toward resolution.
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Faster Time to Engineer
Critical support needs are tied to clear engagement expectations.
<15-minute
response for critical issues
<1-Hour
response for standard requests
Your team knows when to expect qualified help.
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One Continuous Point of Accountability
DCG stays close to the case from initial engagement through resolution.
Your internal team does not become the project manager for its own support ticket.
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White-Glove Microsoft Escalation
DCG resolves 93% of support issues in-house.
When Microsoft needs to engage, DCG carries the technical history and context forward and stays involved through resolution.
Escalation changes who is involved, not who is accountable.
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Transparent, Usage-Aligned Pricing
Build support around anticipated requirements and usage, rather than tying the contract value solely to the size of your Microsoft investment.
Budget growth should reflect the support you need, not simply the technology you own.
Accountable Microsoft Support, Proven in Practice
In higher education, technology supports the work happening far beyond IT: teaching, learning, research, student services, finance, and administration. At California State University, Fullerton, DCG helped modernize the university’s Azure environment, replacing manual deployments with automated pipelines and building a stronger foundation for future ERP and academic systems.
Secure Cloud Infrastructure
Automated CI/CD
Phased Delivery
Future-Ready Foundation
The result was technology positioned to move forward without losing sight of the students, faculty, and staff depending on it.
Download CSU Fullerton Case StudyFAQs
How is DCG’s Microsoft Enterprise Support different from Unified Support?
DCG offers direct access to senior Microsoft experts, 24/7 coverage, accountable escalation, and pricing aligned to expected support usage and requirements.
Rather than evaluating support based on the size of your Microsoft investment, as Unified Support does.
Can K-12 districts, colleges, and universities use DCG’s Microsoft Enterprise Support?
Yes. DCG works alongside your teams, supporting education organizations with complex Microsoft environments, including institutions with lean internal IT teams that may not have dedicated specialists across every Microsoft workload.
How can we evaluate whether a different support model is worth the cost?
Compare current spend, time to resolution, actual support usage, and the internal effort required to manage issues.
DCG’s 50-hour trial lets your team test the model before committing to a larger agreement.
What happens when a Microsoft issue crosses multiple systems?
DCG stays accountable across the issue, carrying technical context between workloads and into Microsoft escalation when required, so your team does not have to restart the process.
