We collaborate with your business to identify how you want to allocate your hours. If any hours remain unused, we'll ensure they are rolled over to the following month.

Our Microsoft-certified engineers operate on clearly defined SLAs, setting transparent expectations. While we meet industry-standard SLA response times, we go further with our Time to Engineer (TTE) SLA. This ensures your initial contact connects you directly with a skilled professional who immediately begins troubleshooting your issue. No automated responses or basic support—just expert assistance from the start.

As a full-service Microsoft consulting firm and Solutions Partner, we resolve 90% of support issues in-house. When escalation is required, our concierge service ensures swift action, keeping you in control as we work alongside you with Microsoft to minimize delays and achieve faster results.

We go beyond traditional Microsoft support services to maintain and optimize your IT environment with proactive, tailored solutions. We partner with you to identify maintenance needs and develop customized schedules to address them. This collaborative approach ensures proactive maintenance is planned, tested, and implemented according to your unique requirements—without being restricted to a limited pool of reserved hours.