Microsoft Support by DCG
Cut Your Costs in Half with Faster Support
There’s nothing worse than having technology issues with a rigid or nonexistent point of escalation. DCG provides flexible, rapid-response support that not only fixes the immediate issue but addresses the underlying cause to ensure it doesn’t happen again.
Alternative to Microsoft Unified Support
Microsoft has changed the way customers and partners have access to support offerings, and Microsoft Premier Support and Microsoft Unified Support have become too complex to navigate. To simplify your support solution, DCG is offering a flexible, rapid-response alternative.
Our world-class support team can help solve problems and resolve issues for all of your Microsoft technologies and products. With subject matter experts located in the United States, Europe, and Asia, our support program allows you to cut your support costs in half while getting 10x faster response times versus Microsoft. Additionally, with DCG, you won’t have to explain your case over and over to new people during escalations. We’ve mastered the art of the white glove experience that allows us to work with Microsoft to escalate your case while you get to focus on what matters most – serving your customers.
In addition to providing fast response times and quality engineers, we offer greater flexibility when compared to Unified Support. We make it simple for you to test the waters before joining a long-term contract and we can size a support agreement to meet your specific needs while delivering a better experience and more value.
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10x Faster Response Time vs. Microsoft
Avoid costly downtime and rest assured DCG will answer your call 10x faster than Microsoft, whether it’s during off-hours, weekends, or holidays.
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24x7x365 Support
With resources around the globe, DCG doesn’t take a day off with our “follow the sun” support model. We offer expert support no matter where you are located.
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60% Cost Savings
Cut your yearly support budget by up to 60% by switching to DCG’s support option. You are guaranteed to only pay for the support you need – when you need it.
Solve Issues Fast
Time is critical when your systems are down. We take pride in delivering a response time 10x faster than Microsoft with our “follow the sun” support model. This means when the sun sets in the Western Hemisphere, there is a team ready to take over in the Eastern Hemisphere. When you have critical issues during off-hours, weekends, and holidays, you can rest assured we’ll be there to answer the call.
In addition to our availability, we take pride in offering the industry’s first Time to Engineer SLA. Microsoft and other partners often use SLAs to offer fantastic response times, either with auto-responders or with basic support, but DCG’s support is based on “time to engineer.” Stop getting frustrated with automated response emails and start getting a price guarantee on how fast you can connect with a specialized engineer that can solve your problem. At DCG, we believe true support means quick response, quick assistance, and quick resolution – so that’s what we provide.
Here's What Our Clients Have to Say
“DCG is precisely what our company needs for IT support. Having one POC has been extremely helpful, so we don’t have to explain issues to someone else hopping on to solve a problem. [Our DCG support team member] has been vital to this process and works well with our staff. [They] are available and do a wonderful job explaining issues to me and finding resolutions. Cornerstone is very pleased with DCG and how it has gone so far.”
Stay on Top of Updates and Upgrades
The best way to keep critical business systems online is with proactive, preventive support from certified Microsoft experts. At DCG, we train our support engineers to be mindful of the root causes for issues and to keep their eyes open for improvement opportunities that can help your company save time and resources by preventing emergencies. Through proactive services like security and compliance assessments, adoption workshops, operational initiatives, proof of concept projects, and general training, we ensure your systems and environment are always compliant and stay as secure as possible. In addition to proactive services that help your team, we can also manage your updates and the cycle of big system cadence. Let DCG take that responsibility off of your shoulders so you can do what you do best – serve your customers.
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Security & Compliance Assessments
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Adoption Workshops
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Operational Initiatives
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Proof-of-Concept Projects
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General Training
Secure a Dedicated Support Team for Your Microsoft Product
When DCG brought services like enterprise resource planning (ERP), business enablement, infrastructure and security, custom development, and project success to the market, it only made sense to lean on them to provide advanced support.
By working with a DCG support engineer, you’re also tapping into the expertise of each of our consultants. Always operating as your point of contact, your support engineer will pull in the appropriate expert, facilitate the conversation to ensure your issue is fully understood, and work with the consultant to find the solution that benefits your business as a whole. Now, you can manage implementations, fix bugs, provide proactive assessments, and more through one point of contact. That’s a level of support you won’t get anywhere else.
Microsoft 365
- SharePoint
- Teams
- OneDrive
- Exchange
- Intune / MEM
Microsoft Azure Cloud
Azure Infrastructure Services (IaaS)
- Virtual Machines (VMs)
- Storage Accounts
- SQL Databases
- Networking
Azure Platform Services (PaaS)
- App Services
- SQL / Databases
- Azure Functions / Logic Apps
Identity and Security
- Azure AD
- Defender
- Entra
- Multifactor Authentication (MFA)
- Conditional Access
- Privileged Identity Management
- Sentinel / SIEM
- Windows HELLO for Business
Dynamics 365 for Business Enablement
- Dynamics 365 for Sales
- Dynamics 365 Marketing
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Human Resources
Power Platform
- Power Automate
- Power Apps Portals
- Power Pages
- Power BI
- Power Apps
Dynamics 365 for Enterprise Engagement
- Dynamics 365 Business Central
- BC Integration with Power Automate/Workflows
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management
- Dynamics 365 Project Operations (Project Services)
- Dynamics 365 Commerce
- Dynamics GP to Business Central
- Dynamics AX 2009 Upgrades
- Dynamics AX 2012 Upgrades
- Dynamics NAV to Business Central
Why Partner with DCG for Your Support Needs
DCG is a market leader in supporting customers, including Fortune 500 clients. Our end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Our problem–resolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7×365.
