A procurement-ready alternative to Microsoft Unified Support - available to state and local entities through an awarded statewide contract.
State agencies, counties, municipalities, school districts, and higher-education institutions across South Carolina can procure Microsoft support directly through this awarded statewide contract — removing traditional barriers and enabling a modern, engineering-led support model.
DCG is already an awarded vendor — no vendor qualification step to clear.
Skip the RFP. Engage under the existing statewide contract terms.
Move from decision to active support in a fraction of the usual timeline.
Most organizations tie support to licensing spend, with limited visibility and slow escalation. This contract takes a different approach.
Support costs tied to Microsoft licensing spend
Limited visibility into usage and outcomes
Slow escalation, inconsistent resolution timelines
Forced consumption regardless of need
Support costs tied to Microsoft licensing spend
Limited visibility into usage and outcomes
Slow escalation, inconsistent resolution timelines
Forced consumption regardless of need
One structure covering reactive, proactive, advisory, and escalation support — no add-on contracts to manage.
Executive, administrative, and departmental bodies.
Local government IT and operations teams.
District technology and administration offices.
Higher-education institutions and systems.
Executive, administrative, and departmental bodies.
Map to a right-sized support-hour structure.
Issue a purchase order under Contract 5400029255.
Begin onboarding and active support delivery.
Improve cost predictability for support services
Reduce reliance on escalated support paths
Gain better visibility into support usage
Simplify procurement and vendor engagement
Before making any changes, most organizations begin with a simple review of their current environment — no obligation.
Schedule a ReviewWhere today’s budget is going — and what you actually consume.
The gap between a ticket acknowledged and a problem solved.
How well your current structure fits operational needs.
See how your current Microsoft support structure compares to what
is now available through the South Carolina statewide contract.
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