Stop Overpaying for Microsoft Support
DCG's Enterprise Support Pricing
Unpredictable Microsoft support costs can drain your budget. We understand the challenge and that’s why we’ve moved beyond outdated, one-size-fits-all pricing to offer a smarter solution: a flexible, needs-based pricing model.
“The Advanced Support Team at DCG are wonderful to work with. They are highly professional and transparent. Their meeting cadence has been helpful in understanding work progress and capabilities within the system. They are clear on billing and tracking ticket completion, which has helped to build trust. Not to mention each person within the company has been a delight to communicate with. Despite our complex project we have had many successful milestone launches and are looking forward to completing the overall project with DCG.”
Why Choose Our Needs-Based Pricing Model
Are unpredictable and expensive Microsoft support costs straining your budget? At DCG, we get it. That’s why we’ve ditched the old-school, one-size-fits-all pricing for something that actually makes sense: our needs-based pricing model.
Here’s how it works: you pay for what you need—no more, no less. Forget about paying for hours you don’t use or bundled features that don’t serve your business. Need to scale up? We’ve got you. Scaling down? No problem. With block-hours you can use as you need, your efficiency doesn’t go to waste.
Our pricing is clear, flexible, and (dare we say) refreshingly predictable. Think of it as Microsoft support on your terms.
How Our Pricing Benefits You
Customized Support Packages
Your business isn’t like anyone else’s—so why should your Microsoft support be? We believe in creating solutions as unique as the businesses we serve. That’s why our pricing is designed with flexibility and personalization at its core.
We work closely with you to strategically allocate support hours that align perfectly with your operational goals. No one knows your business better than you, so we make sure our support fits seamlessly into your plans. And because we value efficiency as much as you do, any unused hours automatically roll over to the next month. No waste, no stress—just smart, strategic Microsoft support that grows with you
Cost Predictability
With our cost-predictable pricing, you always know what to expect. No hidden fees, no unexpected charges—just clarity and confidence in your Microsoft support budget.
Our Block-Hour Pricing Model makes everything straightforward.
- Clearly defined hourly rates, including a transparent CSAM hourly rate, so you always know where your money is going.
- Unused hours roll over to the following month, ensuring you get full value for every dollar spent.
Transparent Communication and Billing
We believe trust is built on transparency, and we’ve made it a cornerstone of our service delivery approach. From how we communicate to how we bill, everything is designed to keep you informed, confident, and in control.
- Accessible Communication: Need support or an update? Our team is always just a call or message away, delivering clear and timely updates whenever you need them.
- Straightforward Billing: No jargon, no confusion—our invoices are simple and easy to understand, reflecting exactly what you’re paying for.
- Monthly Business Reviews: Stay in the loop with regular reviews that keep you informed and ensure our services align with your evolving needs.
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Ready to Optimize Your Support Costs?
Since 2013, DCG has been the trusted partner businesses rely on for exceptional Microsoft support. As a full-service Microsoft consultancy, our team of experienced Microsoft engineers is equipped to handle any Microsoft-related issue. We’re here to provide expert guidance, seamless solutions, and unmatched support.
Start maximizing the value of your Microsoft support services with DCG. Partner with us to establish tailored solutions that transform your IT operations and drive your business toward success.
