Dynamic Consultants Group

About Company

Liquid Environmental Solutions (LES) is one of the country's leading providers of non-hazardous liquid waste solutions, delivering collection, transportation, treatment, and recycling services across the U.S. With a mission rooted in environmental responsibility and service excellence, LES supports thousands of commercial customers across industries. As demand expanded, LES needed modern systems to handle the complexity of scaling while supporting financial accuracy, compliance, and customer service excellence. That’s when DCG stepped in with the right strategy and tools.

Business Overview

LES had grown rapidly, but its systems were not keeping pace. Core financial and operational processes were slowed by outdated infrastructure, disconnected platforms, and limited visibility into enterprise performance. Call center operations struggled to deliver seamless service, and field teams lacked integration across scheduling, routing, and customer management. LES needed a technology partner who could deliver enterprise-grade scalability without disrupting its essential services.

Business Challenge

LES faced systemic challenges that limited its ability to grow efficiently and serve customers effectively:

Fragmented Systems: ERP, CRM, and call center platforms operated in silos, creating inefficiencies and duplicate data.
Limited Financial Accuracy: Disconnected financial systems slowed close cycles and created reporting inconsistencies.
Operational Blind Spots: Routing, scheduling, and service performance were not unified, making it difficult to optimize operations at scale.
Customer Service Inefficiencies: Call center tools lacked integration with customer records, impacting response time and service quality.
Scaling Constraints: Legacy systems were unable to support rapid growth or increased data volume across operations.

Critical Implementation Milestones

Implemented Dynamics 365 ERP for financial consolidation and reporting accuracy.
Integrated Dynamics 365 CRM with customer data for a unified service view.
Migrated to Azure for scalable infrastructure and secure growth.
Connected call center platforms to CRM for seamless service coordination.
Built reporting dashboards to give executives real-time visibility into operations.

Strategic Wins

Financial Accuracy & Efficiency: Faster closes, accurate reporting, and reduced reconciliation workloads.
Operational Scalability: Modern ERP and Azure environment capable of supporting rapid growth and acquisitions.
Customer Service Excellence: Integrated call center and CRM tools improved service quality and responsiveness.
Data Visibility: Unified reporting dashboards provided executives with actionable insights across financial and service operations.

How SPEAR Made the Difference

SPEAR provided the structured progression LES needed to move from fragmented growth to disciplined, scalable enterprise operations.

Surveillance

Mapped blind spots in customer service, financial accuracy, and data reporting.

Performance

Established trusted KPIs for financial accuracy, call center performance, and operational throughput.

Excellence

Standardized financial and service workflows across teams, reducing duplication and errors.

Automation

Introduced reporting automation and call center integration to eliminate manual processes.

Requirements & Roadmap (L1–L5)

Sequenced ERP, CRM, and call center modernization into a phased roadmap aligned to growth.

Key Benefits

Financial Visibility

Accurate, prompt reporting that scales with operations.

Operational Control

Unified systems for routing, scheduling, and call center performance.

Unified systems for routing, scheduling, and call center performance. Scalable Infrastructure

Azure-enabled environment ready for future expansion.

Customer Service Gains

Faster, more informed call center responses.

Clarity & Confidence

Leadership aligned on a roadmap that balanced modernization with day-to-day service continuity.

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