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It was built for volume, entitlements, and routing logic. IT teams don’t need the mythical “unlimited support.” When a system buckles, immediate engineering engagement becomes the need of the hour. Infrastructure, operations, and cloud teams feel the friction first:
Critical issues get held up in front-line triage before reaching the right engineer.
Microsoft support escalation depends on region, intake volume, and severity evaluations.
Azure and hybrid issues bounce between teams with no clear owner.
Insufficient root-cause analysis leads to the same issue recurring.
Meanwhile, Unified Support pricing is tied to your overall Microsoft spend, not to how much support you actually use or how quickly issues are solved. Your uptime shouldn’t depend on where a ticket lands. This hub lets your team test a better option: direct access to engineers with clear SLAs and complete transparency, without any commitment.
Rather than more ticket intake, your environments need faster issue resolution, deeper engineering expertise, and a support partner who understands the architecture behind every incident. DCG Advanced Support is built for the realities of hybrid, cloud-first operations where responsiveness, precision, and technical continuity matter more than case volume.
With DCG, your incidents begin with senior engineers who know your environment, follow a clear escalation framework, and resolve issues before they cascade across Azure, identity, networking, and application layers.
You start with the engineer who understands your workload and architecture.
Azure incidents are different: identity, network, compute, storage, PaaS, and monitoring all interact with each other. Intake delays slow everything down.
DCG is precisely what our company needs for IT support. Having one POC has been extremely helpful, so we don’t have to explain issues to someone else hopping on being added to the team to solve a problem. [Our DCG support team member] has been vital to this process and works well with our staff. [They] are available and do a wonderful job explaining issues to me and finding resolutions. Cornerstone is very pleased with DCG and how it has gone so far.
Share a bit about your environment and current Unified setup.
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