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For most organizations, Unified Support renewal is a black box:
Cost is based on Microsoft software and cloud spend, not actual support usage.
Uplifts and add-ons are rolled into broad, vague line items.
There’s no clear Microsoft support cost reduction path without cutting capability.
There’s no reliable way to compare Unified against another vendor on ROI enterprise support.
12-month locked contracts limit your ability to adjust to changing demand.
No SLA-backed credits and no clear accountability for performance.
You can’t optimize what you can’t measure, and Unified wasn’t designed for measurement.
DCG takes the complexity, unpredictability, and spend-based inflation of Unified Support and replaces it with a model built on transparency and measurable delivery. Instead of pricing tied to Microsoft consumption, costs align directly to engineering work, SLA performance, and real operational value.
This gives organizations and your infrastructure teams a support structure they can forecast, measure, and defend, without the uncertainty of uplifts or bundled waste. It’s a shift from reactive coverage to accountable, data-backed service.
No more automatic annual cost increases. No consumption-based inflation. No forced bundles. No more “use it or lose it” entitlements. Quarterly right-sizing options. Clear engineering logs for audit trails
From Spend-Based Support to Transparent, Controllable Support
A support model that behaves financially, not erratically.
Quarterly adjustments, not annual lock-ins.
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SLAs that are verified, reported, and tied to engineering time.
Receive competitive, customized proposals that reflect your true requirements.
Less downtime, faster resolution, and no spend-based inflation.
You can finally see what you’re paying for and why.
By working with DCG for support of their Microsoft products and services, FHI has experienced a dramatic improvement in the quality and responsiveness of their Microsoft Support. This has driven additional business units within FHI to begin utilizing DCG’s Advanced Support for their Microsoft products and services.
We’ll map the financial impact and provide a contract-level comparison.
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