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The Cost of Slow Support
When a ticket lingers for days or weeks waiting for the right Microsoft engineer to engage, the impact cascades across your environment, your teams, and your business. This page is your direct path to seeing what a modern, engineering-led support model looks like in action.
Share your Unified Support ticket that has taken too long, been routed through too many intake stages, or never reached someone who truly understood the issue.
We’ll review it, assess the root cause, and show you how DCG Advanced Support would resolve it faster and more effectively.
Why Submit a Ticket to DCG?
Unified Support was built for volume. DCG is built for resolution. Our engineering team engages immediately: no L1, no repetitive triage, no platform-agnostic intake.
When you submit your ticket, DCG will:
Review the issue from an engineering-first perspective
Identify what’s slowing progression under Unified Support
Outline how the issue would be handled under DCG’s SLA-backed model
Provide a recommended remediation approach and assist in resolving the issue
Show how the root cause would be prevented from recurring
Our goal isn’t to upsell! We will prove how much faster and more precise support can be when engineers lead the process.
If your ticket has stalled, this is your chance to see how a faster,
engineer-led model performs when it matters most.
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