ERP Not Delivering? Fix the Drift Before It Costs More

Whitepaper

What You’ll Learn

A CFO-ready case for why a live ERP can still be costing your teams performance, and what a structured recovery looks like without starting over.

THE PROBLEM

Why Going Live Does Not Mean Your ERP Is Actually Delivering

Gartner projects up to 70% of ERP initiatives will underperform or fail. The causes are rarely technical. Low adoption, poor configuration, and fragmented communication drain value long after go-live.

THE BLIND SPOT

What Finance Cannot See Until the Damage Has Already Been Done

Employees waste 1.8 hours per day correcting system errors on average. That cost never appears on an ERP invoice. This whitepaper maps where losses accumulate and why finance is usually the last to see them.

THE MODEL

How the SPEAR Framework Stops the Drift Before It Compounds

DCG's SPEAR framework runs as a continuous feedback loop across five stages of ERP maturity. Each stage asks a harder question than the last, moving from visibility to performance to sustainable, AI-ready operations.

THE NEXT STEP

Two Steps Every CFO Can Take Before the Next Contract Cycle

Start with your real ERP consumption baseline, then model what a performance-aligned approach would have cost for the same demand. No redesign required. The numbers alone usually change the conversation.

Who Should Read This Whitepaper?

If you are accountable for ERP performance, cost transparency, or contract decisions, this whitepaper gives you the evidence and framework to act.

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CFOs and Finance Leaders who need to reconcile the ERP line item against actual business performance and build a defensible case for realignment before another budget cycle passes
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Procurement and Vendor Management Teams are tired of percentage-rate conversations with implementation partners and ready to negotiate on scope, evidence, and actual usage data instead
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IT and Operations Leaders whose teams handle workarounds and duplicate entries every day but have never seen those patterns translated into what they actually cost the business
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CIOs and Technology Executives at the contract renewal decision point, weighing whether to renegotiate, rescue, or replace before escalating issues lock in another year of avoidable spend
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Every Finance Business Partner or Budget Owner who has ever been handed an ERP cost forecast with no line of sight to what the system actually delivered for it

Will Donovan

Will Donovan is an Operations Strategy and ERP Consultant with DCG. He is a former Supply Chain/Logistics Product Director for global logistics and operations systems deployed by US Marine Corps, US Navy, US Air Force, and Shell Oil. Will has deep experience in analytics, ERP, WMS, TMS, and digital strategy for US Military, oil & gas, retail distribution, and manufacturing in Asia, Europe, Middle East, and America.

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