Create a Microsoft Premier Support Case

Create a Support Case

For existing customers and partners – You can log a new case with support if you are experiencing technical difficulties. 

Alternative to Microsoft Unified Support

Microsoft has changed the way customers and partners have access to support offerings, and Microsoft Premier Support and Microsoft Unified Support have become too complex to navigate. To simplify your support solution, DCG is offering a flexible, rapid-response alternative.  

Our world-class support team can help solve problems and resolve issues for all of your Microsoft technologies and products. With subject matter experts located in the United States, Europe, and Asia, our support program allows you to cut your support costs in half while getting 10x faster response times versus Microsoft. Additionally, with DCG, you won’t have to explain your case over and over to new people during escalations. We’ve mastered the art of the white glove experience that allows us to work with Microsoft to escalate your case while you get to focus on what matters most – serving your customers.  

In addition to providing fast response times and quality engineers, we offer greater flexibility when compared to Unified Support. We make it simple for you to test the waters before joining a long-term contract and we can size a support agreement to meet your specific needs while delivering a better experience and more value.  

Not a current Support customer?

If you’re experiencing technical difficulties or system outages and are not currently a customer or partner with Dynamic Consultants Group. Please reach out to our team and learn how we can support your organization. Our team can save you up to 50% off your Microsoft Unified Support Agreements and with Faster SLAs and Response Times you can have more peace of mind.