Create a Microsoft Premier Support Case

Create a Support Case

For existing customers and partners – You can log a new case with support if you are experiencing technical difficulties.

DCG - CUSTOMER AND PARTNER Support Only

New Request

Step 1 of 2 - Case Contact Details

Company Details
Customer Name*
Customer Domain*
Is this case being logged on behalf of the customer or the partner?*
- Direct Customer
- Partner
Customer Contacts
Primary Contact Name*
Primary Contact Phone Number*
Primary Contact Email*
Secondary Contact (Optional)
Secondary Contact Name
Secondary Contact Phone Number
Secondary Contact Email
Partner Contact Information
Partner Name*
Partner ID (MPN)
Partner Contact Name*
Partner Contact Phone Number*
Partner Contact Email*

Issue title*

Create a one-sentence title and a high-level description of the issue you are experiencing.
Case Priority - What is the urgency of your issue?*
Urgent – Sev 1 (This is considered to be a critical business outage: This would be a complete loss of one or more of your primary systems or services and core business processes. During one of these issues business-critical work cannot continue)

High – Sev 2 (This classification is limited to critical business impact: with a significant loss or degradation of services with business-critical work severely affected, but not completely stopped.)

Normal – Sev 3 (These cases are for moderate business impact: Mild or moderate functionality loss of services, but work can continue in a degraded manner)

Low – Sev 4 (This would be the most minimum business impact on your systems: This would be 80-90% functionality with minor or no impediments of services)
Deployment Instance Type*
Product Line Effected*
Azure Product Effected*
Other Product Effected*
Dynamics 365 Product Effected*
Other Product Effected*
Power Platform Product Effected*
Other Product Effected*
Microsoft 365 Product Effected*
Other Product Effected*
Windows Product Effected*
Other Product Effected*
Issue Details
Describe in detail the problem you're having.*
Create a list of steps that you took that would recreate this issue.*
What was the expected function?*
Attach a screenshot of the issue you're having.
Drop files here or

Accepted file types: jpg, png, pdf, gif, docx, , Max. file size: 1 MB, Max. files: 5.
Attach a screenshot of the issue.
Email
This field is for validation purposes and should be left unchanged.

Not a current Support customer?

If you’re experiencing technical difficulties or system outages and are not currently a customer or partner with Dynamic Consultants Group. Please reach out to our team and learn how we can support your organization. Our team can save you up to 50% off your Microsoft Unified Support Agreements and with Faster SLAs and Response Times you can have more peace of mind.

Create a Microsoft Premier Support Case

Create a Support Case

DCG - CUSTOMER AND PARTNER Support Only

New Request

Step 1 of 2 - Case Contact Details

Company Details

Customer Contacts

Secondary Contact (Optional)

Partner Contact Information

Issue Details

Not a current Support customer?

Service Links:

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