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Guiding leaders to turn Microsoft support from a costly obligation into an accountable advantage.
Most support conversations start at renewal time. Ron thinks that it is already too late. Support should make enterprise technology feel safer, not harder to defend. That is the lens Ron brings to his work as Chief Marketing Officer at Dynamic Consultants Group. With more than 25 years of hands-on experience helping organizations simplify complex decisions, improve sales effectiveness, and take the mystery out of digital strategy.
Ron’s background spans Health and Life Sciences, Software, Marketing Platforms, Specialty Retail, Outdoor Power, Pharmaceutical Marketing, Animal Science, and other industries. He has worked as a Principal Consultant and Senior Marketing Strategist, helping organizations develop practical programs, communicate value clearly, and drive measurable business outcomes.
At DCG, Ron’s work is closely tied to one of the biggest conversations enterprise leaders are having right now: whether their Microsoft support model is delivering the speed, accountability, and transparency their environments require. His perspective is practical and commercial. He helps leaders solve the questions that often get skipped: What are we actually paying for? Who owns escalation when something breaks? How fast can we reach the right expertise? Is the current model reducing risk or simply adding another expensive layer?
He is also a speaker and boardroom facilitator who helps executive audiences examine support models without the noise, helping CIOs evaluate where alternative support models improve outcomes, where they introduce risk, and what separates high-performing partner-led support from fragmented arrangements.




Ron advises leaders who are trying to make sense of support models that sound comprehensive on paper but feel slow, expensive, or difficult to defend in practice.

Microsoft Unified Support renewals, where costs keep rising, but value is hard to prove

Support models that create escalation loops, unclear ownership, or delayed access to the right expertise

CIO, CFO, and procurement teams that need a clearer business case for support decisions

Enterprise environments where downtime, triage delays, or recurring incidents carry measurable business risk

Leadership teams comparing Microsoft support alternatives and trying to separate real value from sales noise

For years, Microsoft Unified Support has been the default choice for enterprises running critical workloads across Azure, Microsoft 365, Dynamics 365, and hybrid infrastructure. But as cloud environments become more complex, many organizations are finding that the traditional model does not always deliver the value, responsiveness, or transparency they need.
In this piece, Ron breaks down why support should be evaluated around engineering depth, accountability, proactive engagement, and measurable outcomes — not just coverage language or contract size.
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A quick look at how Ron helps leaders challenge support assumptions, quantify risk, and make clearer decisions before delays, downtime, or renewal pressure takes over.