30 Day Free Trial of Microsoft Premier Support

Try before you buy, learn how Dynamic Consultants Group provides your team with premier support before you make a final decision.

What is Microsoft Premier Support?

As of July 2018, Microsoft Premier Support is a now a Partner Only program within Microsoft Enterprise Services. Microsoft allows Partners to provide direct Microsoft Support for Dynamics 365, Azure, Microsoft 365, and the full Microsoft Stack to their customers. Microsoft Premier Support customers have are being shifted to Microsoft Unified Support. They are no longer available outside of a Microsoft Partner. Microsoft Premier Support is a support program offering proactive, reactive, and mission-critical support for developers, cloud, and on-premise Microsoft Customers through the Microsoft Partner Network.

Dynamic Consultants Group can protect those your IT budget with our Microsoft Support alternative. With Dynamic Consultants Group, organizations can pay for the support areas they need, not for products they are not using. Typically we can save clients and partners up to 50% or more after switching them to Dynamic Consultants Group Premier Support.

Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. Support costs are rising +50% year-over-year (or more) for a large portion customers. 

 

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What is Premier and Unified Support?

Learn how Microsoft’s changes to support affects you and what you can prepare to continue supporting your team.

Service MS Premier Support Unified - Core Unified - Advanced Unified - Performance
Pricing
Per-hour pricing based on consumption
6% of Office 365 and client software annual costs and 8% of other software and online services annual cost
8% of Office 365 and client software annual costs and 10% of other software and online services annual cost
10% of Office 365 and client software annual costs, and 12% of other software and online services annual cost
Account Management
Technical account manager (team, shared or dedicated)
Service delivery team
Service delivery manager
Service delivery manager Technical advocate
Proactive Support

Automated and online programs
Support assistance hours
Unlimited
Unlimited
Unlimited
Proactive Support

Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagements
Can be obtained using Support Assistance hours
Optional, extra charge
Specific number of days included
Specific number of days included
PRS - Reactive Support
PRS Hours
Unlimited
Unlimited
Unlimited
PRS – Online services
Included without using hours
Included in fees @6% of cost for O365 and 8% for Azure and Dynamics
Included in fees @8% of cost for O365 and 10% for Azure and Dynamics
Included in fees @10% of cost for O365 and 12% for Azure and Dynamics
Initial Response Time
1 hour catastrophic or critical; otherwise, 2 hours during business hours
1 hour critical; 8 hours standard
1 hour critical; 4 hours standard
30 minutes critical; 4 hours standard (15 Minute Optional)
Third-Tier Support
Optional, extra charge
N/A (no option)
Included (priority routing for critical)
Included (priority routing for all incidents)
Minimum Contract Size
N/A
$25,000
$50,000
$175,000

Mobile Users:
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Help - We need a Microsoft Premier Support Alternative

Resolve Issues Faster

Prioritized your problems and reach resolution for you and your team’s most complex issues up to 50% faster than Microsoft Premier Support would.

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Dynamic Consultants Group is the leader in Microsoft Premier Support offerings for customers and partners.
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Certified Microsoft Experts

Start collaborating with a trusted Technical Account Manager who’s invested in advancing your mission! Get access to Designated Support Engineers when you need them.

Start Accessing Faster Support

Dynamic Consultants Group is the the fastest in-market support team on the globe. Get the help you need when you need it, all at the speed you demand.
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Save 30-60% on IT Support

vs. Microsoft Premier (Unified) Support, per analyst research. Keep more of your IT Budget for projects and feature enhancements!

Get More Budget Back

Dynamic Consultants Group helps customers and partners both to maximize budget dollars on support and maintenance programs.
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10,000+ Tickets Resolved

Solving cases is part of our DNA, from written SLAs to managed escalations to Microsoft we take care of it all and we can for your team too.

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Dynamic Consultants Group is a global leader supporting enterprise and mid-market customers to get the support they deserve from Microsoft
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Global Support With US Teams

Start collaborating with a trusted Technical Account Manager who’s invested in advancing your mission! Get access to Designated Support Engineers when you need them.

Get Global 24x7 Support

If you are in Atlanta or Algeria, Dynamic Consultants Group is the the fastest support team on the globe. Get the help you need when you need it with US based TAM's and DSE's.
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Full Stack Platform Support

Comprehensive support for Microsoft Dynamics 365, cloud, hybrid and on-premises. Azure, Microsoft 365 and the Full Microsoft Platform.

Get More Budget Back

Dynamic Consultants Group helps customers and partners both to maximize budget dollars on support and maintenance programs.
Save Us Money!

Dynamic Consultants Group has experience supporting all Microsoft technologies. We have over 15 Microsoft certifications covering cloud, hybrid and on-premises environments. Leverage Dynamic Consultants Group’s Microsoft expertise to optimize your Microsoft technology.

We connect you with the right subject matter engineers who can solve your issues right away. Our technical account manager can understand your business challenges, and ensure you receive unparalleled expertise, accelerated support, and strategic advice tailored to your IT environment.

Our Premier Support includes service include delivery from a Designated Support Engineers (DSE) and Technical Account Managers (TAM). Dynamic Consultants Group’s Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.

Let's Talk About Your Project

No project is too small or too complex!

Dynamic Consultants Group wants to see businesses transform using technology and innovation so they can become market disruptors! We’re here to discuss any project, partnership, problem – no matter if you’re beginning your search or you’ve selected the platform and need to find a partner to implement or support it. We’ve got the teams and the knowledge to help you achieve more.

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